Introduction

Your privacy is important to us. This Privacy Policy explains how Ampcore Electrical Fitting Contracting LLC Software LLC ("we", "us", "our", or "Company") collects, uses, discloses, and otherwise manages your personal information through our software, services, and websites.

Information We Collect

We collect information to provide and improve our services:

Account Information: Name, email, phone number, company details, billing address
Usage Data: How you interact with our platform, features used, access times, pages visited
Communication Data: Messages, support tickets, feedback, and correspondence
Technical Data: IP address, browser type, device information, cookies, log data
Integration Data: When connected to third-party services (Meta, WhatsApp, Gmail, etc.), we may collect data through those integrations

How We Use Your Information

We use collected information for legitimate business purposes:

Providing, maintaining, and improving our services
Processing transactions and sending billing information
Responding to inquiries and providing customer support
Personalizing your experience and tailoring content
Analyzing usage patterns to enhance functionality and user experience
Sending service updates, newsletters, and marketing communications (with your consent)
Complying with legal obligations and enforcing agreements

WhatsApp and Meta Integration

When you authorize our integration with Meta platforms (WhatsApp, Instagram, Facebook), we access and process data according to your integration settings. This may include:

Contact information from lead forms and messages
Message content and communication history
Public profile information authorized by the platform

You can revoke these permissions at any time through your Meta account settings. See our separate Data Deletion Policy for removal requests.

Sharing of Information

We do not sell your personal data. We share information only:

With Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics)
Legal Compliance: When required by law, court order, or government request
Business Transfers: In the event of merger, acquisition, or asset sale
With Your Consent: When you explicitly authorize sharing with other parties

Your Data Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you
Correction: Request corrections to inaccurate information
Deletion: Request removal of your data (subject to legal requirements) — see our Data Deletion Policy
Portability: Receive your data in a machine-readable format
Withdrawal of Consent: Opt out of marketing communications or specific processing activities

Data Security Commitment

We implement comprehensive security measures to protect your data:

SSL/TLS encryption for data in transit
AES-256 encryption for sensitive data at rest
Restricted access controls with role-based permissions
Regular security audits and penetration testing
Secure authentication and multi-factor options
Compliance with industry standards (ISO 27001, SOC 2)

While we maintain robust security practices, no system is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

Data Backup and Redundancy

Your data is backed up regularly across geographically distributed servers to ensure availability and recovery in case of incidents. Backups are maintained using the same security standards as primary data storage.

Data Loss Disclaimer

While we take data protection seriously, we are not liable for data loss resulting from your actions, including but not limited to: loss of credentials, deliberate deletion, unauthorized account access, or third-party interference. We recommend maintaining your own data backups for critical information.

Client Responsibilities

You are responsible for:

Maintaining the confidentiality of your login credentials
Notifying us immediately of any unauthorized access or data breaches
Ensuring your use complies with all applicable laws
Providing accurate and complete information

Data Retention and Deletion

We retain your data only as long as necessary to provide services or as required by law. Retention periods vary by data type:

Active Account Data: For the duration of your subscription + 1 year
Financial Records: Minimum 5 years (UAE VAT requirement)
Support Logs: 1 year
Backups: 30-90 days (automatically overwritten)

See our Data Retention & Deletion Policy for complete details.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by email notification. Continued use of our services constitutes acceptance of updated terms.

Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of the United Arab Emirates, without regard to its conflict of law principles. Disputes shall first be addressed through good-faith negotiation, and if unresolved, through legal proceedings in UAE courts.

Contact Information

For privacy-related questions, requests, or concerns, please contact:

Ampcore Electrical Fitting Contracting LLC Software LLC
Email: info@ampcoreuae.com
Support: info@ampcoreuae.com
Phone: +971 543 683 021